Millennials struggling to collaborate at work due to tech challenges

 

Three-quarters of UK workers say they need technology to help them work collaboratively with colleagues and clients on a daily basis, but many still face tech challenges whether they’re working in the office or remotely.

Research carried out by communications provider Unify found almost four out of five workers (79%) experience technology frustrations at work. According to Unify, this shows companies could be doing far more to empower their teams to work productively.

The research found that while UK companies demand high levels of performance from their workforce, they struggle to provide them with a seamless technology experience. Employees who responded to the survey expressed regular frustration at the loss of the ability to communicate and collaborate through key technologies.

More than half of respondents (58%) cited the loss of access to social media as the biggest inhibitor to collaboration. This was followed by inability to use video conferencing (33%) and being unable to receive, send, or write emails when needed (12%).

Robert Keenan, head of portfolio management, Unify UK and Ireland, said: “A new type of knowledge worker is entering the workplace – Millennials. Those born between the 1980s and early 2000s, have grown up with digital technologies, social media and anywhere connectivity. This is driving demand for something different from ‘tried and trusted’ enterprise technology; they want technology that helps in the way they communicate, work and live.

“That means flipping seamlessly from using their smartphone to a video conference with their colleagues - without having to open multiple applications to achieve their objective.”

Unify’s study found UK workers expect collaboration technology to be an even more prominent part of their working life in the future. Some 62% of the surveyed workers have predicted the need for collaboration technologies will increase significantly in the next two years.

Keenan added: “As companies change the way they work from silos into holistic all-encompassing units, so will employee expectations about how they engage and connect with each other.

“This isn’t just confined to the Millennials; employees across the age spectrum are striving to find new ways of working and collaborating. It’s up to the enterprise to enable this through technology. If they don’t, employees will simply circumvent enterprise tools and use consumer applications instead, leaving you open to security risk and even worse the fundamental loss of productivity.”

Thursday, 23 April 2015

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