Half of UK workers welcome automation


A new study by Capgemini reveals that almost half of UK workers are optimistic about the future of automation in the workplace.

Surveying the attitudes of over 1,000 office workers towards automation, robotics and AI in the workplace, the research also finds that business owners and directors are confident as much as 40% of tasks could be automated in the next 3 to 5 years.

Those working where technology is already increasingly implemented report starting to see the potential benefits, including freeing up staff time to do higher value, core business tasks (27%), lowering costs (25%) and improving the accuracy of results (21%).

The most optimistic respondents are in Finance, where 85% of office workers have given serious thought to and are positive about how technologies can support their department with tasks such as invoicing (41%), managing expense claims (28%), reporting (28%), and administration (28%) offering the most potential for automation.

The main benefits of automation were cited as running core business tasks (27%), lowering costs (25%) and improving accuracy (21%).

Only 10% of respondents felt automation would have a negative effect.

Commissioned by Capgemini and conducted by Opinium, the survey polled workers in companies of 250+ employees across leisure and hospitality, healthcare, IT and telecoms, retail, manufacturing, public sector, property, transport and logistics, financial services, consumer products and insurance.

The research also highlights, however, that UK businesses see the cost of implementation and lack of infrastructure as big barriers to adoption. Capgemini concludes that more education and training are needed to ensure the UK is fully ready for automation.

The optimism is also countered by concerns around cyber-security, which 17% perceive as a barrier to uptake in AI. There is also least awareness of the potential benefits of robotics (18%) and machine learning (17%). Also in the top 5 of reasons cited as barriers are time needed to implement and skills and expertise. 

More than 70% of office workers do not think their business has the infrastructure in place to adopt AI.

Monday, 3 July 2017

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Half of UK workers welcome automation