Employers missing opportunity to unlock workforce’s Emotional Intelligence


Emotional Intelligence or Emotional Quotient (EQ) is an increasingly popular buzz phrase in business and understanding its impact in the workplace is becoming crucial to employers in getting the most out of their staff. A new survey from global human capital consultancy Lee Hecht Harrison Penna reveals the importance placed by people managers both on finding Emotional Intelligence in staff and demonstrating it themselves.

Some of the key findings from the survey of over 500 UK workers with people management responsibilities include:

  • Trustworthiness (39%), flexibility (28%), confidence (27%) and resilience (27%) are more important in staff than experience (13%) or education levels (11%)
  • Most (57%) people managers think that the highest performing members of their team display a high EQ
  • People managers think that Emotional Intelligence is most valuable when leading a team through change
  • More than half (54%) of people managers feel that measuring Emotional Intelligence would be a valuable inclusion in employee personal development plans

The study shows the changing mind-set of managers, who see Emotional Intelligence as key to the career development and professional success of their employees.

There is, however, some way to go in formalising approaches to nurturing these traits, with most (68%) organisations without formal guidelines for identifying and cultivating these skills. While only 42% of employers actually provide training around building Emotional Intelligence.

Burak Koyuncu PhD, Workforce Solutions Director, Lee Hecht Harrison Penna, said: “The results of the research clearly identify that the Emotional Intelligence of employees, and managers themselves, is becoming ever more important in creating a thriving and collaborative workforce. This story has been at the heart of everything we do for some time, as our workforce transformation, leadership and career management programmes are all geared towards developing these soft skills in people at work that are so crucial to their development and productivity.

“By focusing more on Emotional Intelligence and building the capabilities and skills that define it, employers can prosper from the bottom-line benefit of an engaged and high performing workforce. Encouraging employees to embrace their emotions rather than suppress them creates an environment for people to grow, which is necessary to nurture creativity, communication and leadership skills in the digital age.”

Download the full report here.

Tuesday, 30 July 2019

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Employers missing opportunity to unlock workforce’s Emotional Intelligence
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